2020 Developing potential and opportunities

In 2020, the Company has established human rights policies and practices by equitable treatment, in terms of gender, race, religion, traditions, and people with disabilities, the Company places great emphasis on performance from knowledge and ability as the core through universal assessment tools and models. There is also a compensation policy / guideline that does not discriminate based on fairness principles, therefore organizing relevant training courses such as orientation, charter and ethics supervisor skill development, etc.

The Company focuses and gives great importance to employee development which is the heart of the organization by establishing training courses in accordance with and in relation to the position level role / nature of work as expected by departments and the Company to have higher knowledge, skills and potential to perform the job efficiently. This resulted in a competitive advantage in the year 2020, as well as providing opportunities and promoting career advancement for employees to grow with the Company. Evaluation model and criteria summarize, the results of the development of employee potential that are consistent with the evaluation results of work with training to motivate and keep employees happy with the Company.

From the 2020 performance appraisal, the Competency section plays an important role in achieving the organizations goals according to the core competencies of the company, which has 6 competencies as follows:

1. Excellent service

2. Teamwork

3. Honesty adhering to ethics

4. Communication

5. Commitment to success

6. Consistently pursuing learning

and from the performance appraisal of employees. It was found that the communication potential must be developed to meet the core competencies, article 4 Communication is an urgent development issue, therefore, a curriculum has been developed to develop the potential of the employees that are consistent with the performance assessment results in order to increase operational efficiency, one course consists of four courses, “Communication Techniques and Conversation Etiquette”. Effective communication is essential to the success of an organization and is at the heart of the work because humans could not avoid communication whether it is voice communication, gestures, characters, pictures, if communication skills are lacking, it can make things difficult, confusion, duplication, and difficulty in work. Therefore, the development of communication skills Including understanding the feelings of others communicating as well, such as presenting, talking, presentation skill listening to understand others (Active Listening), communication and observing gestures (Body Language). Therefore, employees are able to create an impression on customers and build credibility. This results in a good image for themselves and the organization.

The overall training in 2020 has a total number of 1,843 employees training from the total workforce in 2020, representing 47%, divided into 1,816 employees internal training and 27 outside employees training, average training 28 hours / person / year.